Your Data, Handled with Care

Privacy Policy

A Clear Approach to Your Privacy

How Ana Miranda Ceramics Uses Your Information

1. Data Controller

The person responsible for the processing of your personal data is:

2. Personal Data We Collect

We may collect and process the following personal information:

  • Name and surname.
  • Email address and telephone number, when provided.
  • Billing and shipping addresses.
  • Business name, business type and country.
  • Website or social media profiles voluntarily provided.
  • Order and payment-related information.
  • Information submitted through contact, wholesale catalogue and other website forms.

3. Purpose of Data Processing

Your personal data may be used for the following purposes:

  • To respond to enquiries and contact requests.
  • To manage wholesale catalogue requests and professional enquiries.
  • To process orders, payments, deliveries and returns.
  • To provide customer service and manage commercial relationships.
  • To comply with applicable tax, accounting and legal obligations.
  • To send newsletters and promotional communications where you have subscribed or otherwise provided the required legal authorisation.
  • To maintain website security and functionality.

4. Legal Basis for Processing

Your personal data is processed on the following legal grounds, depending on the purpose:

  • Contractual and pre-contractual measures: To manage orders, enquiries and requests made by you.
  • Legal obligations: To comply with tax, accounting and other applicable legal requirements.
  • Consent: To send newsletters and promotional communications where consent is required.
  • Legitimate interests: To manage and respond to relevant business enquiries and maintain the security of the website, where applicable.

5. Data Sharing and Third Parties

Your personal data will not be sold or rented to third parties.

It may be shared with service providers when necessary to operate the business and website, including:

  • Website hosting and technical maintenance providers.
  • Payment processing providers.
  • Shipping and delivery companies.
  • Email and communication service providers.
  • Accounting and administrative service providers.

These providers may only process personal data as necessary to provide their services or comply with legal obligations.

Where applicable, international data transfers will be subject to the safeguards required by data protection legislation.

6. Data Retention

Personal data will be kept only for as long as necessary to fulfil the purposes for which it was collected.

Enquiry and wholesale catalogue request information will be retained for as long as necessary to manage the request and any resulting business relationship.

Customer and transaction records will be retained for the periods required by applicable tax, accounting and commercial legislation.

Where data is no longer needed, it will be deleted or securely restricted, as appropriate.

7. Your Data Protection Rights

Under applicable data protection legislation, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request data portability, where applicable.
  • Withdraw your consent at any time when processing is based on consent.

To exercise these rights, please contact:

contacto@amceramics.es

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es/

8. Data Security

Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure or loss.

9. Cookies

This website uses cookies and similar technologies to ensure its proper operation and, where applicable, to analyse website usage and improve the user experience.

For further information, please consult our Cookie Policy.

10. Changes to This Privacy Policy

Ana Miranda Ceramics reserves the right to update this Privacy Policy to reflect changes in legal requirements or business practices.

Any updates will be published on this page, indicating the date of the latest revision.

For any questions regarding this Privacy Policy, please contact contacto@amceramics.es.